Support
MxScan Professional Version support
Professional users
are entitled to full Email and Online support (M to F : 10am-5pm).
Each New MxScan Professional license comes with 5 complimentary support vouchers.
Additional vouchers can be purchased if necessary.
All support inquiries should be submitted through the
[Customer Portal]
area. If for any reason you do not have the login details for the Portal, you can
use the 'Forgotten Password' link to retrieve your login information.
We will do our best to resolve all issues pertaining to MxScan. If the issue cannot
be resolved via email we may also request that you provide us with temporary RDC
access. Please allow
up to 2 business days for all replies (normally earlier).
However, if the issue is something outside of MxScan you are encouraged to contact
the developer/publisher or your systems administrator directly. Below are some of
the issues we will be
unable to assist you with and we will have
to refer you elsewhere :
- Support for MxUptime products and /or versions that have expired or which is no
longer under active Software Maintainance.
- General Networking problems
- DNS issues, configuration and setup
- Diagnosis or support of third party products (e.g. operating systems and network
software).
- General issues regarding your Email software (i.e MailEnable usage/configuration
questions which should be directed to MailEnable's paid support)
Freeware Version
Please take note that there is
No official support for the Freeware
Lite
Versions of our software at this point of time. The Freeware Lite version is provided on a as-is basis. However users of the Freeware version have the option of
purchasing support vouchers
for official support.
Bug Reporting
All bug reports for any version of MxScan can be sent to bugs@mxuptime.com.
Please provide as much information as possible.
What to do in case of an emergency?
Please refer
here
Documentation
For general information regarding MxScan please take a look
at the ReadMe file which is included with your default installation.
For additional documentation
please refer to our online Wiki located at
http://wiki.mxuptime.com/index.php?title=MXScan
MxScan also has in Built-in Help feature which is represented by a help Icon by
the side of all the main Modules/Features in the MxScanConfig application manager.
You can click the icon
for additional information.
Looking for Additional Information?
Please take a look at our
Online Wiki/KB.
Need assistance?
MxScan Professional users can Login to the Customer Portal to submit a ticket.